Housing Officer

About us:

Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for who they are, and our mission is for disabled people to have equality, choice and independence. 

As a Disability Confident Employer, we welcome applications from disabled candidates and guarantee an interview to those who meet the minimum job criteria. We provide ongoing support and adjustments for those working with us that have a disability or long-term health condition and can help you obtain Access to Work funding to support you to do your job. You can ask us about reasonable adjustments you’ll need throughout the application and interview process too. We’d love you to have a positive experience with us, so please call 01480 357200 or email  hr.administration@papworthtrust.org.uk and we’ll happily discuss your needs.

How will I be supporting the work of the Trust?

You will play a key role in supporting the Trust’s aim of providing safe, sustainable homes and thriving communities. You will build positive relationships with residents, promote independence and wellbeing, and work collaboratively with colleagues and external partners to deliver a high-quality, responsive and person-centred service.

What does this involve?

• Supporting residents and managing tenancies – providing an accessible and responsive service, resolving queries and complaints, and ensuring residents receive the support and information they need.
• Promoting sustainable tenancies and communities – identifying risks early and taking proactive action to prevent tenancy failure, reduce arrears and voids, and address antisocial behaviour.
• Understanding and responding to individual needs – carrying out assessments, identifying support needs and aspirations, and working with internal teams and external agencies to help residents maintain their independence.
• Building strong partnerships and engaging residents – working collaboratively with residents, local authorities, support agencies and colleagues to encourage meaningful involvement and achieve positive outcomes.
• Managing performance and maintaining safe homes – monitoring properties and communal areas, maintaining accurate records, meeting agreed targets and budgets, and ensuring services are effective, compliant and provide value for money.

Who are we looking for?

• An experienced housing professional – with strong social housing experience and a good understanding of affordable housing, tenancy management, housing legislation, welfare reform and the needs of disabled customers.
• A confident and customer-focused communicator – able to build positive relationships with diverse customers, remain calm in challenging situations, communicate effectively and use influencing, negotiation and problem-solving skills to achieve positive outcomes.
• An organised and proactive team player – able to manage workloads, make sound decisions, work independently and collaboratively, achieve targets and deliver consistently high standards of customer service using strong IT and administrative skills.
• A values-led and inclusive person – someone who shares Papworth Trust’s values, acts with integrity and accountability, and is passionate about equality, diversity, inclusion and creating positive change for disabled people. 

Role is subject to an Enhanced DBS check

What you’ll get in return:

• 33 days of annual leave, inclusive of bank holidays (pro rata for part timers)
• Annual leave purchase scheme
• Occupational sick pay – 6 weeks full/6 weeks half pay after probation
• Health cashback plan, with money back on things such as dental/optical• Workplace pension scheme with an enhanced employer contribution
• Plenty of wellbeing support including employee assistance helpline, online apps and mental health first aid and wellbeing discussions
• A ‘Values in Practice’ reward scheme with vouchers for achievements
• Various tax saving incentives such as cycle to work, car purchase and pension via salary exchange Involvement in our employee forum and colleague experience groups, making sure your voice is heard• Access to ongoing training, learning and development opportunities, including qualifications

We’d love to talk

For an informal chat about the role please contact Sophie Hughes, Team Leader - Housing on 07753718976. Please click Apply to submit your CV together with a short covering letter, outlining how you meet the requirements of the job and person specification

Employing Ex-offenders 

The Trust undertakes not to discriminate unfairly against any subject of a criminal record check on the basis of a conviction or other information revealed. Please refer to our Disclosure and Barring Service (DBS) Criminal Records Check Policy Statement which you will find at policy-statement-recruitment-of-ex-offenders-v2.0.pdf