Housing Team Leader

About us:

Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for who they are, and our mission is for disabled people to have equality, choice and independence.

As a Disability Confident Employer, we welcome applications from disabled candidates and guarantee an interview to those who meet the minimum job criteria.

We provide ongoing support and adjustments for those working with us that have a disability or long-term health condition and can help you obtain Access to Work funding to support you to do your job. You can ask us about reasonable adjustments you’ll need throughout the application and interview process too. We’d love you to have a positive experience with us, so please call 01480 357200 or email  hr.administration@papworthtrust.org.uk and we’ll happily discuss your needs.

How will I be supporting the work of the Trust?

You will play a key leadership role in supporting the Trust to deliver a high-quality, customer-focused Housing service. You will lead and develop the frontline Housing Management Team, ensuring residents receive effective support while helping to build sustainable tenancies, thriving communities and financially sustainable services.

Fixed term contact until November 2027

What does this involve?

• Leading and developing the Housing Team – supervising, supporting and mentoring Housing Officers and the Tenancy Sustainment Officer, encouraging high standards, continuous development and effective performance.
• Putting customers at the heart of the service – ensuring the Customer Charter and service standards are consistently delivered, responding to complaints and using customer feedback to improve services.
• Supporting sustainable homes and communities – providing guidance on tenancy management, antisocial behaviour and tenancy sustainment, while working proactively to prevent failed tenancies and support resident independence.
• Managing homes, income and resources effectively – overseeing voids and lettings, rent and service charge income, arrears and budgets, ensuring homes are re-let efficiently and services provide value for money.
• Working collaboratively to improve outcomes – building strong relationships with residents, colleagues, local authorities and partner organisations, using performance information and shared learning to continually improve the Housing service.

Who are we looking for?

• An experienced housing professional – with strong experience in social housing management, tenancy management and relevant legal processes, alongside an understanding of the needs of disabled and vulnerable residents.
• A confident people leader and communicator – able to mentor, motivate and develop staff, build positive relationships with diverse customers and stakeholders, and communicate clearly and confidently, including in challenging situations.
• An organised, solutions-focused performer – with strong decision-making and workload management skills, able to analyse data, produce reports, meet targets and maintain high-quality, customer-focused services in a changing environment. 
• A values-led and inclusive leader – someone who shares Papworth Trust’s values, acts with integrity and accountability, and is committed to equality, diversity, inclusion and positive social change for disabled and vulnerable people.

Role is subject to an Enhanced DBS check

What you’ll get in return:

• 33 days of annual leave, inclusive of bank holidays (pro rata for part timers)
• Annual leave purchase scheme
• Occupational sick pay – 6 weeks full/6 weeks half pay after probation
• Health cashback plan, with money back on things such as dental/optical• Workplace pension scheme with an enhanced employer contribution
• Plenty of wellbeing support including employee assistance helpline, online apps and mental health first aid and wellbeing discussions
• A ‘Values in Practice’ reward scheme with vouchers for achievements
• Various tax saving incentives such as cycle to work, car purchase and pension via salary exchange Involvement in our employee forum and colleague experience groups, making sure your voice is heard
• Access to ongoing training, learning and development opportunities, including qualifications

We’d love to talk

For an informal chat about the role please contact Ian Cunningham, Head of Housing Services on 07887 903749.. Please click Apply to submit your CV together with a short covering letter, outlining how you meet the requirements of the job and person specification

Employing Ex-offenders 

The Trust undertakes not to discriminate unfairly against any subject of a criminal record check on the basis of a conviction or other information revealed. Please refer to our Disclosure and Barring Service (DBS) Criminal Records Check Policy Statement which you will find at policy-statement-recruitment-of-ex-offenders-v2.0.pdf